Customers Whose Service WAPA Has Disconnected Say Authority Takes Too Long To Reconnect After Payment; WAPA Blames Increased Demand
- Staff
- December 20, 2018
Some customers whose electric service have been disconnected by the Virgin Islands Water and Power Authority for past due payment, have complained to The Consortium that the authority was taking too long to reconnect their service. Some even wondered whether WAPA had issues with its new system that allows it to remotely reconnect a customer. The Consortium relayed this concern to WAPA Director of Corporate Communications Jean Greaux on Tuesday. On Wednesday, Mr. Greaux said in a release that as WAPA has resumed disconnection of delinquent electrical and potable water service a week ago, there has been an increased demand for service at WAPA’s customer service offices on all three islands, and on the company’s telephone system. “The resumption of the authority’s disconnection policy has led to increased customer traffic to settle past due accounts and restore service. The Authority asks customers for their patience when visiting the customer service centers, and when calling by telephon...
