Business

PSC Opens Investigation into Liberty Mobile Amid Migration Concerns

Weeks after Liberty Wireless was grilled by lawmakers over the ongoing disruption being caused by its migration efforts, the company’s new country manager Ravindra Maywahlall faced similar tough questioning from the Public Services Commission on Tuesday. PSC Executive Director Sandra Satori told commissioners that the agency had been deluged with customer complaints, and had, prior to a January meeting with Liberty representatives, also surveyed social media platforms to understand what former AT&T customers who had undergone the transition had to say. According to the findings of PSC staff, complaints included the quality of incoming and outgoing calls, delayed texts, dropped calls and area coverage issues. “Service issues continued even after the customers received system upgrades,” Ms. Satori noted, “including increased spam notifications, and issues with number portability.”  She recommended to commissioners that they “open a docket to monitor and investigate Liberty’s acquisitio...