Wapa

PSC Orders WAPA to Pay Refunds and Credits After Reviewing Overbilling and Service Delays

The V.I. Public Services Commission has ordered WAPA to issue thousands of dollars in refunds and credits to customers after reviewing four longstanding complaints involving overbilling, inaccurate meter readings, and service delays. During a recent meeting, commissioners sided with ratepayers in each case, citing excessive reliance on estimated bills, unaddressed meter failures, and delays in net metering access as grounds for corrective action. Between January and July alone, the PSC received 148 complaints about WAPA, with Assistant Executive Director Tisean Hendricks reporting continued “frustration, confusion and a lack of confidence regarding billing practices.” In the first case, a customer identified as Ms. Webster was found to have been significantly overcharged. In 2021, her average monthly bill was approximately $307. Beginning in early 2022, she received a series of estimated bills. Though she installed a gate and provided WAPA with an access code in February 2023, the e...