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Dept. of Human Services Medicaid Division Launches 'MedicaidNow' Messaging System for Medicaid Clients and Providers

The V.I. Department of Human Services Medical Assistance Program (MAP) today announced the launch of a critical messaging program for all Medicaid clients and providers called the “MedicaidNow” text messaging system. D.H.S. said the MedicaidNow instant messaging system provides real-time alerts and messages and seeks to improve the overall delivery of Medicaid services by reminding clients and providers of status and event changes such as: changes to benefits, re-certification deadlines, benefit or agreement expiration, document reviews/submittal, and more. The MedicaidNow announcements will be delivered in a timely, secure, and confidential manner as long as client and providers opt-in (sign up) for the service, according to the release. “As MAP seeks to modernize and facilitate communication efforts between the Department, Medicaid clients and Medicaid providers, this texting / messaging service was selected as a way to facilitate faster, more responsive communication,” said Medica...