Jamaica Gov’t to Work with Telecoms Stakeholders to Address Service Challenges

JAMAICA -- Minister of Science, Energy and Technology, Hon. Fayval Williams, says the Government will be working with telecommunications providers and other stakeholders to address issues impacting service to consumers. She said that the “quality of service challenges that operators are facing today calls for the Government to take a more assertive approach with all stakeholders to find solutions… and improve broadband access for all Jamaicans and create resilience in Jamaica’s national broadband network”.\ Mrs. Williams was speaking in the House of Representatives on Tuesday (November 12), where she addressed recent complaints from citizens regarding the quality of service from the two major telecommunications providers – Digicel and Flow. These include dropped calls, calls not being initiated and delays in contacting customer service with sometimes inadequate redress. She noted that following persistent complaints from customers, the Office of Utilities Regulation (OUR) has instr...