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On this temporary page, you’ll find all the latest news relative to the Virgin Islands Water and Power Authority’s potable water and power updates.
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Hurricanes Irma and Maria Restoration Update (Oct. 19, 2017)

ELECTRIC SYSTEM

  • WAPA crews along with on-island and off-island contractors worked across the territory Thursday in support of the reconstruction and restoration efforts. With more than 510 off-island personnel expected in the Virgin Islands by next week Friday to augment the restoration of service, WAPA will be publishing an aggressive restoration schedule for both districts next week.
  • On St. Thomas, crews continued the buildout of primary circuits from the most eastern entrance of Frenchtown to Cancryn Junior High School. Portions of that line are now energized. Work on primary circuits along Lindbergh Bay road continued toward Gladys Abraham Elementary School. Significant progress was made in developing a primary circuit from Fort Mylner to the Tutu Fire Station. These areas will be energized over the next few days. Crews will then work on the primary circuit along Weymouth Rhymer Highway to the Estate Donoe substation. Worked continued on First Avenue in Sugar Estate and some residential service in that area was restored.
  • On St. John, off-island contractor BBC Electrical Services worked in sections of Cruz Bay and on both Feeders 7E and 9E. Portions of those areas are expected to be restored by late next week.
  • On St. Croix, portions of Feeder 6A, up to Five Corners, were energized on Thursday. Crews planted additional poles on Feeder 1A to bring service to more customers in downtown Christiansted as well as to Hotel on the Cay. Additional poles were planted on Feeder 5A from Sunny Isle to Barren Spot as well as along Queen Mary Highway to Hannah’s Rest en route to Frederiksted town. Priority areas for restoration of service include the modular units being used at Luis Hospital and the fire station along with some government offices in the Sunny Isle area.
  • As WAPA continues restoration work territory-wide, the utility is coming across damaged electrical meter bases and weather heads. If either of these are damaged, WAPA will not reinstall meters until repairs are made and certified by a licensed electrician. Home and business owners are advised to make repairs to their damaged weather heads and/or meter bases as soon as possible. Once crews have reached your neighborhood, those customers who have not had their weather head or meter base repaired, will not have service immediately restored.
  • On Friday, divers will be performing assessments of WAPA’s submarine cables to St. John, Hassel Island and Water Island, as preparations are made to restore electrical service to those areas.

POTABLE WATER SYSTEM

  • There are four days of emergency water storage on St. John, nine days on St. Thomas and three days on St. Croix.
  • On St. Thomas, over the next few days, crews are expected to restore the Contant pump station to resume potable water service to Estate Contant, the Contant Knolls housing community and surrounding areas.
  • On St. John, repairs are pending at the Cruz Bay pump station. Until these repairs are completed, the town of Cruz Bay is being provided potable water service from St. Thomas.
  • On St. Croix, water pressure continues to increase in Frederiksted and other west-end communities. On Friday, water crews will address service-related issues at the Herbert Gri gg Home and on the campuses of Educational Complex and Central High School.

OTHER INFORMATION

  • Emergency Call Centers operate 9 a.m. – 5 p.m., seven days a week.
  • St. Thomas – St. John district, 340-774-1424; St. Croix district, 340-773-0150
  • WAPA telephone contact: St. Thomas – St. John district, 340-774-3552; St. Croix district, 340-773-2250
  • Customer Service Offices operate Monday – Friday, 10 a.m. – 4 p.m. at Sunny Isle on St. Croix and at Port of Sale Mall on St. Thomas
  • WAPA website: www.viwapa.vi
Hurricanes Irma and Maria Restoration Update (Oct. 18, 2017)

ELECTRIC SYSTEM

  • WAPA will continue the restoration of electrical service to several areas across St. Thomas within the next week. Sections of St. John are expected to receive an initial wave of service restoration by next week.
  • On Wednesday, line crews continued reconstructing circuits along the Lindbergh Bay road from AMCO Auto Sales north to Winnie’s Day Care and west toward Gladys Abraham Elementary School. Customers along the main lines will be restored when crews are energizing the primary lines. Additional streetlights are also expected to be energized. Over the next few days the following areas are targeted for service restoration: Blyden Marine Terminal (Tortola Wharf), Veterans Drive towards Cancryn Junior High School and portions of Contant. Sections of the junior high school will be used to support local and federal responders.
  • On Friday, divers will be performing assessments of WAPA’s submarine cables to St. John, Hassel Island and Water Island, as preparations are made to restore electrical service to those areas.
  • Based on current restoration work schedules, WAPA is projecting to energize its East End Substation on Sunday and will thereafter begin to restore service to portions of Cruz Bay, including the Julius Sprauve School by the middle of next week. Additionally, portions of the Joseph Gomez Elementary School will be restored by early next week, with the Kean High School receiving service restoration by next weekend. The primary circuits on a portion of Feeder 9C from Fort Mylner to Nadir will be energized this weekend, and a portion of Feeder 7C, from Mc Donald’s Restaurant in Tutu to the top of Cassi Hill, is also slated for service restoration over the weekend.
  • On St. Croix, reconstruction work continued in the Sunny Isle and Watergut areas. The work in Watergut, near the seaplane terminal, will facilitate the restoration of additional customers on Feeder 1A, in downtown Christiansted. Crews also worked to reconstruct a circuit from Mill Harbor to Five Corners. Over the next few days, WAPA will be energizing additional streetlights on Centerline Road. Both reconstruction and restoration work continued in Hannah’s Rest on Wednesday. Asplundh and WAPA crews will cut back roadside trees along Queen Mary Highway heading to Frederiksted, as the Authority relocates primary circuits closer to the roadsides to avoid dense brush, which contributes to frequent service interruptions.
  • WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and/or weather head. In these instances, the customer is responsible for all repairs. WAPA will not reinstall meters until repairs are made and certified by a licensed electrician. Home and business owners are advised to make repairs to their damaged weather heads and or meter bases as soon as possible. Once crews have reached your neighborhood, those customers who have not had their weather head or meter base repaired, will not have service immediately restored.

POTABLE WATER SYSTEM

  • There are four days of emergency water storage on St. John, nine days on St. Thomas and three days on St. Croix. In general, the potable water system is more than 90% restored in both districts following the two hurricanes.
  • On St. Thomas, water service has been interrupted to Contant Knolls housing community, Contant and surrounding areas. Crews are working to restore faulty pumps at the Contant station.
  • On St. John, repairs are pending at the Cruz Bay pump station. Until these repairs are completed, the town of Cruz Bay is being provided potable water service from St. Thomas.
  • On St. Croix, water pressure continues to increase in Frederiksted and other west-end communities.
  • WAPA reminds clean-up contractors and homeowners to exercise caution when piling debris on and around potable water meters. There are a growing number of instances where water meters are being damaged by clean-up equipment grading debris and causing damage to the roadside water meters. The continued damage by heavy equipment poses difficulty in maintaining or restoring potable water service to customers.

OTHER INFORMATION

  • Emergency Call Centers operate 9 a.m. – 5 p.m., seven days a week.
  • St. Thomas – St. John district, 340-774-1424; St. Croix district, 340-773-0150
  • WAPA telephone contact: St. Thomas – St. John district, 340-774-3552; St. Croix district, 340-773-2250
  • Customer Service Offices operate Monday – Friday, 10 a.m. – 4 p.m. at Sunny Isle on St. Croix and at Port of Sale Mall on St. Thomas
Hurricanes Irma and Maria Restoration Update (Oct. 17, 2017)

ELECTRIC SYSTEM

  • Restoration and reconstruction work continued by WAPA Line Department personnel, as well as on-island and off-island contractors in both districts on Tuesday.
  • On St. Croix, restoration work included planting new poles on the paths of Feeders 1A and 2A, while clean-up crews continued clearing school campuses of hurricane debris. There was also reconstruction and clean-up work carried out Tuesday along Feeder 8B in Hannah’s Rest as well as on Feeders 6A and 6B.
  • On St. John, crews continued efforts to prepare the Cruz Bay area for power restoration. Work focused on the areas surrounding the St. John Fire Station and the potable water standpipe.
  • On St. Thomas, crews worked in Lindbergh Bay, and along the highway from Petrus Plaza west toward Cancryn Junior High School. Portions of Feeder 7A were energized as were the Departments of Tourism and Finance office buildings.
  • Crews from Western Area Power Administration made additional progress on a transmission feeder that will facilitate electrical service being restored to the WAPA East End Substation over the next few days. This will allow for subsequent service restoration to the Red Hook and Nazareth areas and also St. John.
  • WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and/or weather head. In these instances, the customer is responsible for all repairs. WAPA will not reinstall meters until repairs are made and certified by a licensed electrician. Home and business owners are advised to make repairs to their damaged weather heads and or meter bases as soon as possible. Once crews have reached your neighborhood, those customers who have not had their weather head or meter base repaired, will not have service immediately restored.

POTABLE WATER SYSTEM

There are four days of emergency water storage on St. John, eight days on St. Thomas and three days on St. Croix.

On St. John, repairs are pending at the Cruz Bay pump station. Until these repairs are completed, the town of Cruz Bay is being provided potable water service from St. Thomas. Water crews will flush the system early Wednesday to address reports of water discoloration.

On St. Croix, water pressure will continue to increase over the next few days in Frederiksted and other west-end communities. Clean up contractors and homeowners are reminded to exercise caution when piling debris on and around potable water meters. There are a growing number of instances where water meters are being damaged by clean up equipment grading the debris and causing damage to the water meters. The damage caused by heavy equipment poses difficulty in maintaining or restoring water service to customers.

On St. Thomas, water service has been interrupted to Contant Knolls housing community, Contant and surrounding areas. Crews are working to restore faulty pumps at the Contant station which failed on Monday night.

OTHER INFORMATION:

  • Emergency Call Centers operate 9 a.m. – 5 p.m., seven days a week.

St. Thomas – St. John district, 340-774-1424; St. Croix district, 340-773-0150

  • WAPA telephone contact: St. Thomas – St. John district, 340-774-3552; St. Croix district, 340-773-2250
  • Customer Service Offices operate Monday – Friday, 10 a.m. – 4 p.m. at Sunny Isle on St. Croix and at Port of Sale Mall on St. Thomas
  • WAPA website: www.viwapa.vi
Hurricanes Irma and Maria Restoration Update (Oct. 16, 2017)

ELECTRIC SYSTEM

  • Reconstruction and restoration work was hampered in both island districts on Monday, due to inclement weather and saturated grounds. On St. Thomas, crews worked on reconstructing the primary lines on Feeder 7A toward Patriot Manor while poles were planted in another section of the feeder near Altona.  Work also continued on the redevelopment of a transmission feeder that will bring electrical service to the WAPA East End substation, and subsequently to customers on St. John as well as the Red Hook and Nazareth areas of St. Thomas.
  • On St. John, additional poles were planted from Cruz Bay to Estate Pastory, and work was done on a section of Feeder 9E. Crews from one of the off-island contractors will be dedicated to the restoration of St. John.
  • On St. Croix, line crews worked Monday on circuits leading from Mill Harbor to Five Corners and on a portion of Feeder 8B leading to Frederiksted. Clean up crews worked in Sunny Isle and on the campus of Central High School.
  • Over the weekend, 260 linemen arrived in the territory to assist in WAPA’s restoration of electrical service. The linemen are equally divided between both island districts and are already working alongside WAPA Line Department personnel and on-island contractors. 250 additional linemen are expected in the Virgin Islands on October 27, bringing the total number of off-island personnel to more than 500.
  • The Authority has contracted with debris removal crews in each district to clean up fallen lines, poles, transformers and other utility-owned hurricane debris. Efforts continue to identify debris sites on all islands.

POTABLE WATER SYSTEM

  • There are four days of emergency water storage on St. John; seven days on St. Thomas and three days on St. Croix.
  • On St. John, repairs are pending at the Cruz Bay pump station. Until these repairs are completed, the town of Cruz Bay is being provided potable water service from St. Thomas.
  • On St. Croix, both the Concordia and Contentment pump stations are back in service. Water pressure will increase over the next few days in Frederiksted and other west-end communities.
  • On St. Thomas, electrical service was restored to the Contant pump station. Potable water service is now available in Contant and the surrounding areas including the Contant Knolls housing community. All potable water pump stations on St. Thomas are now online and functioning normally.

OTHER INFORMATION:

  • Emergency Call Centers operate 9 a.m. – 5 p.m., seven days a week.
  • St. Thomas – St. John district, 340-774-1424; St. Croix district, 340-773-0150
  • WAPA telephone contact: St. Thomas – St. John district, 340-774-3552; St. Croix district, 340-773-2250
  • Customer Service Offices operate Monday – Friday, 10 a.m. – 4 p.m. at Sunny Isle on St. Croix and at Port of Sale Mall on St. Thomas
  • WAPA website: www.viwapa.vi
Hurricanes Irma and Maria Restoration Update (Oct. 13, 2017)

ELECTRIC SYSTEM

  • The first wave of off-island linemen contracted by WAPA to aid in its electrical restoration have begun to arrive in the territory. 260 linemen and engineers will be in the Virgin Islands by Sunday, another 150 by October 27, and an additional 100 linemen by November 3rd. They are joining crews from the Western Area Power Administration who have been here for several weeks. The off-island crews will be equally divided between the St. Thomas-St. John and St. Croix districts.
  • The Authority has contracted with debris removal crews to clean up fallen lines, poles, transformers and other utility-owned hurricane debris. The crews are assigned in each district.
  • On St. Croix Friday, line crews continued to work on a double circuit from the Richmond power plant along Feeder 6A to Five Corners and Feeder 6B to Mill Harbor. Some poles were planted on Feeder 1A, which serves the downtown Christiansted area, and along Feeder 8B on Queen Mary Highway. Crews made steady progress on another portion of Feeder 8B, preparing a circuit that runs through the Hannah’s Rest intersection, for service restoration. Debris removal crews cleaned up areas around Bassin Triangle and Golden Rock. Those crews will then focus on ridding various public school campuses of downed lines, transformers and broken poles.
  • On St. John, line crews continued to prepare areas in Cruz Bay for service restoration. Once electrical service has been restored to the WAPA East End Substation near the armory in Nazareth, portions of Cruz Bay can then be energized. Daily work on St. John involves completing the service path from Cruz Bay, through Estate Pastory, to the Myrah Keating Smith Community Health Center.
  • On St. Thomas, crews continued work in Lindbergh Bay toward Gladys Abraham elementary school, on the middle road in Estate Thomas, and on a portion of Feeder 10A extending into Frenchtown.
  • WAPA is advising residents that it is necessary to shut off standby generators when line crews are in your neighborhood restoring electrical service. A standby generator has the potential to back feed electricity to the grid which poses a severe safety risk to restoration crews.
  • Residents are asked to refrain from cutting damaged or toppled poles. Poles that were damaged must remain in place to allow WAPA to properly document the damage when replacement poles are planted. Once poles are cut or removed by residents, WAPA is unable to seek reimbursement for the damaged pole.

POTABLE WATER SYSTEM

  • WAPA reminds the public that a precautionary boil water notice for potable water customers is in place territory-wide. Due to a drop in water pressure, as a precaution, we advise that all water used for drinking, cooking, making infant formula or juices, making ice, brushing teeth, washing fruits or vegetables and washing dishes, be boiled. Bringing water to a rolling boil and maintaining for one full minute is sufficient. Water must be adequately cooled before it can be used and should be stored in clean, covered containers. As an alternative, bottled water certified for sale by the Department of Health may be used.
  • There are three days of water storage on St. John; six days on St. Thomas and five days on St. Croix.
  • On St. Croix, the Concordia pump station remains off line awaiting equipment repair which should be completed on Saturday. Temporary electrical service was brought to the pump station but later failed. As a result, low to no water pressure will be experienced by customers from mid-island to Frederiksted this weekend.
  • On St. Thomas, the Savan pump station at Vester Gade was restored. Efforts continue to bring temporary electrical service to the Contant pump station. Once electrical service is established, potable water service will be restored to Contant and the surrounding areas, including the Contant Knolls housing community.

GENERAL INFORMATION

  • All electrical problems must be reported to the WAPA Emergency Call Centers to be properly documented and tracked. These problems include, but are not limited to, electrical service interruptions as well as damaged and downed facilities such as poles, transformers, and power lines. The WAPA Call Centers are operating on a 9 a.m. – 5 p.m., seven days per week. St. Thomas – St. John: 340-774-1424 and St. Croix: 340-773-0150.
  • The Authority’s Customer Service Offices are functioning in both districts. On St. Croix, customers can conduct business at the Authority’s offices in Sunny Isle. In the St. Thomas-St. John district, a temporary customer service location has been established at WAPA’s offices in Port of Sale Mall. In both districts, customer service representatives are available from 10 a.m. – 4 p.m., Monday-Friday.  Self-service payment kiosks are also available at both locations during these hours.
  • WAPA’s office telephones are operational in both districts. St. Croix: 340-773-2250 and St. Thomas – St. John: 340-774-3552.
Hurricanes Irma and Maria Restoration Update (Oct. 11, 2017)

ELECTRIC SYSTEM

  • On Wednesday, the inclement weather across the territory led to a suspension of restoration and reconstruction work by WAPA crews, as well as on and off island contractors. Some minor restoration work was done before the inclement weather affected the territory at mid-morning.
  •  Weather permitting, restoration and reconstruction work will resume in each district on Thursday. The focus remains on reconstructing the backbone of the electrical system. The primary electrical circuits that are not currently energized must be reconstructed prior to service restoration to commercial or residential customers.
  • More than 260 linemen from three companies across the United States will arrive in the Virgin Islands on Thursday.  The crews will work on all three islands to augment electrical restoration efforts. Large shipments of equipment are also arriving this week. The linemen are expected to be deployed across the territory beginning on Friday. 
  • WAPA has been experiencing an increase in the theft of copper from its transformers, poles, equipment and hardware that were toppled during Hurricanes Irma and Maria. Additionally, copper thieves are toppling transformers which is an environmental hazard. WAPA is reminding the public that copper theft, even on damaged equipment, is against the law.
  • Residents are also asked to refrain from cutting damaged or toppled poles. Poles that were damaged must remain in place to allow WAPA to properly document the damage when replacement poles are planted. Once poles are cut or removed by residents, WAPA is unable to seek reimbursement for the damaged pole.

POTABLE WATER SYSTEM

  • The Virgin Islands Water and Power Authority has issued a precautionary boil water notice for potable water customers territory-wide. Due to a drop in water pressure, as a precaution, we advise that all water used for drinking, cooking, making infant formula or juices, making ice, brushing teeth, washing fruits or vegetables and washing dishes, be boiled. Bringing water to a rolling boil and maintaining for one full minute is sufficient. Water must be adequately cooled before it can be used and should be stored in clean, covered containers. As an alternative, bottled water certified for sale by the Department of Health may be used.
  • On St. Thomas, there are six days of emergency water storage. Work continues to restore electrical service to pump stations at Contant Knolls and Savan. Restoration of those pump stations will facilitate the resumption of potable water service in the areas.
  • On St. John, there are two days of emergency water storage on the island with the water distribution system throughout Cruz Bay functioning normally.
  •  On St. Croix, there are five days of emergency water storage. A faulty motor led to the Concordia pump station being taken off line. Until repairs are completed, customers in mid-island and Frederiksted will experience lower than usual water pressure.

GENERAL INFORMATION

  • All electrical problems must be reported to the WAPA Emergency Call Centers to be properly documented and tracked. These problems include, but are not limited to, electrical service interruptions as well as damaged and downed facilities such as poles, transformers, and power lines. The WAPA Call Centers are now operating 9 a.m. – 5 p.m., seven days per week. St. Thomas – St. John: 340-774-1424 and St. Croix: 340-773-0150.
  • The Authority’s Customer Service Offices are functioning in both districts. On St. Croix, customers can conduct business at the Authority’s offices in Sunny Isle. In the St. Thomas-St. John district, a temporary customer service location has been established at WAPA’s offices in Port of Sale Mall. In both districts, customer service representatives are available from 10 a.m. – 4 p.m., Monday-Friday.  Self-service payment kiosks are also available at both locations during these hours.
  •  WAPA’s office telephones are operational in both districts. St. Croix: 340-773-2250 and St. Thomas – St. John: 340-774-3552.
Hurricanes Irma and Maria Restoration Update (Oct. 10, 2017)

ELECTRIC SYSTEM

  • On St. Croix Tuesday, crews energized areas in the vicinity of the Henry Rohlsen Airport on Feeder 8B as well as on a double circuit Feeder 6A. Removal of storm debris which include downed poles, power lines, transformers and fuses continued into Frederiksted in the Mount Pleasant, William’s Delight and Two Brothers areas.
  • On St. John, crews continued to rebuild various electrical circuits in Cruz Bay, as well as in the Gallows Point and Grande Bay areas.
  • On St. Thomas, crews made significant progress in energizing portions of several electrical feeders on Tuesday. On Feeder 6A, a circuit from the Randolph Harley Power Plant to the UVI campus was energized, as well as the Sports & Fitness Center, the FAA control tower and West Bay Supermarket. The feeder path from Banco Popular west to Nisky Shopping Center was energized. In Sugar Estate, crews will install new lines Wednesday on the recently installed replacement poles. The area behind the Schneider Regional Medical Center was reenergized on Tuesday, to include a number of medical office complexes. Off island crews are continuing to reconstruct the distribution network that will interconnect WAPA’s Tutu and East End electrical substations.  This work is making steady progress as crews advance toward Fredenhoj ballpark, en route to the substation in Nazareth.  An assessment now underway will determine the feasibility of undergrounding significant portions of Feeders 9A and 10A. These feeders provide electrical service to the Crown Bay Marina, several shipping companies, sand fill operations and the general Crown Bay area.
  • Restoration and reconstruction work continues in each district. The focus remains on reconstructing the backbone of the electrical system. The primary electrical circuits that are not currently energized must be reconstructed prior to service restoration to commercial or residential customers.
  • WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and/or weather head. In these instances, the customer is responsible for all repairs. WAPA will not reinstall meters until repairs are made by a licensed electrician. Home and business owners are advised to make repairs to their damaged weather heads and or meter bases as soon as possible. Once crews have reached your neighborhood, customers who have not had their weather head or meter base repaired, will not have service immediately restored.
  • POTABLE WATER SYSTEM
  • There are two days of emergency water storage on St. John, with water service available throughout the town of Cruz Bay.
  • There are six days of emergency water storage on St. Thomas.  The Water Division continues to work with electrical crews to re-energize additional pump stations. The water division is working with FEMA and WAPA electric crews to restore service to two pumps stations which are currently off line. The pump stations, once restored would allow a resumption of potable water to Savan and Contant Knolls communities.
  •  On St. Croix, there are four days of emergency water storage. The water division continues to pump at full capacity at Contentment, Mount Welcome and Concordia pump stations.

GENERAL INFORMATION

  • All electrical problems must be reported to the WAPA Emergency Call Centers to be properly documented and tracked. These problems include, but are not limited to, electrical service interruptions as well as damaged and downed facilities such as poles, transformers, and power lines. The WAPA Call Centers are now operating 9 a.m. – 5 p.m., seven days per week. St. Thomas – St. John: 340-774-1424 and St. Croix: 340-773-0150.
  • The Authority’s Customer Service Offices are functioning in both districts. On St. Croix, customers can conduct business at the Authority’s offices in Sunny Isle. In the St. Thomas-St. John district, a temporary customer service location has been established at WAPA’s offices in Port of Sale Mall. In both districts, customer service representatives are available from 10 a.m. – 4 p.m., Monday-Friday.  Self-service payment kiosks are also available at both locations during these hours.
  •  WAPA’s office telephones are operational in both districts. St. Croix: 340-773-2250 and St. Thomas – St. John: 340-774-3552.
Hurricanes Irma and Maria Restoration Update (Oct. 06, 2017)

ELECTRIC SYSTEM

  • WAPA is reminding residents that it is illegal to remove the meter seal or to tamper with or remove an electrical meter from a meter base. It is understandable that in the aftermath of the hurricanes, customers want to get their weather head and or meter bases repaired, however, electrical meters and meter seals can only be removed by WAPA personnel. Tampering with either the meter or the meter seal is a punishable offense. If damage is apparent to a customer’s service meter, WAPA will remove the meter to allow for repairs. In fact, some meters have already been removed from locations where damage was noted.
  • Emergency call centers on St. Thomas & St. Croix are operating daily on a 9 a.m. – 5 p.m. schedule. To contact the Emergency Call Center on St. Croix, call 340-773-0150, and on St. Thomas – St. John the call center’s telephone number is 340-774-1424.
  • WAPA restoration crews ended work at 12 noon on Friday to allow personnel to attend the viewing of our co-worker Jason Julius who died in the line of duty on September 12. Funeral services for Jason Julius are scheduled for Saturday, October 7. Restoration work by WAPA crews will resume on Monday.
  • In addition to crews from Haugland Energy, off-island crews from BBC Electric Services Inc. of Missouri, along with Northeast Public Power Association are expected in the territory by mid-October to assist with WAPA’s restoration efforts in both districts. The companies are providing additional manpower, equipment and supply inventory to augment WAPA’s restoration. Crews from the three off-island contractors will be equally divided in both districts.
  • WAPA continues to work jointly with Viya, the Virgin Islands Waste Management Authority, and the Department of Public Works on a clean-up initiative across the territory. The Authority is also working alongside the Virgin Islands Next Generation Network, viNGN.

POTABLE WATER SYSTEM

  • The Virgin Islands Water and Power Authority has issued a Boil Water Advisory for the Estate White Lady and the Frederiksted town areas of St. Croix, after lab tests of water samples on October 4, 2017 confirmed the presence of E. Coli bacteria. WAPA advises residents of the affected areas to bring tap water to a rolling boil, boil for one minute, and cool before using. Residents may also use bottled water certified for sale by the V.I. Department of Health. In the affected areas, boiled or bottled water should be used for drinking, making ice, washing dishes, brushing teeth, and preparing food until further notice.
  • Water crews on St. Thomas made additional repairs to a 24-inch water main along the waterfront bulkhead. By late afternoon Friday, crews were beginning to recharge the line in order to restore potable water service to the downtown area.  Water service to the east end communities has been restored.
  • Clean up contractors and homeowners are urged to exercise caution when working in and around potable water meters. There are a growing number of instances on St. Croix where water meters are being damaged by clean-up crews causing additional challenges in maintaining or restoring service to customers.
Hurricanes Irma and Maria Restoration Update (Oct. 05, 2017)

ELECTRIC SYSTEM

  • On Thursday, St. Croix crews continued work on a double circuit for Feeders 6A and 6B from the Richmond Power Plant toward Club St. Croix and Five Corners. Crews also completed the planting of replacement poles up to the Hannah’s Rest intersection.
  • On St. Thomas, restoration crews are preparing to restore service to a portion of Feeder 6A from the Harley Power Plant to the UVI campus this weekend. Other areas that could be energized over the next several days are Nisky Center and Ulla Muller Elementary School, with work expected to continue to the Gladys Abraham Elementary School. Also, restoration work continued on a portion of Feeder 8B. Plans are in place to energize the Tutu Substation on Friday, which could lead to electrical service being provided to portions of Tutu and Fort Mylner over the weekend. As crews continue restoration and reconstruction work toward the east, some traffic changes may be required next week around the Nadir Bridge construction project site.
  • On St. John Thursday, crews planted replacement poles in the Mongoose Junction area and made repairs to poles at Julius E. Sprauve School.
  • WAPA held a planning and coordination meeting with officials of Haugland Energy to map out the work that crews from the New York based company will be performing to assist WAPA in its restoration of service. 75 linemen from Haugland Energy will be in each district by mid-October along with additional equipment and supply inventory.
  • Emergency call centers on St. Thomas & St. Croix are operating daily on a 9 a.m. – 5 p.m. schedule. To contact the Emergency Call Center on St. Croix, call 340-773-0150, and on St. Thomas – St. John the call center’s telephone number is 340-774-1424.
  • WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and/or weather head. In these instances, the customer is responsible for all repairs. WAPA will not reinstall meters until repairs are made by a licensed electrician. Home and business owners are advised to make repairs to their damaged weather heads and or meter bases as soon as possible. Once crews have reached your neighborhood, those customers who have not had their weather head or meter base repaired, will not have service restored until the second level of restoration work.
  • WAPA continues to work jointly with Viya, the Virgin Islands Waste Management Authority, and the Department of Public Works on a clean-up initiative across the territory. The Authority is also working alongside the Virgin Islands Next Generation Network, viNGN.

POTABLE WATER SYSTEM

  • The Virgin Islands Water and Power Authority has issued a Boil Water Advisory for the Estate White Lady area of St. Croix, after lab tests of water samples confirmed the presence of E. Coli bacteria on October 4, 2017. WAPA advises residents of the affected area to bring tap water to a rolling boil, boil for one minute, and cool before using.  Residents may also use bottled water certified for sale by the U. S Virgin Islands Department of Health.  In the affected area, boiled or bottled water should be used for drinking, making ice, washing dishes, brushing teeth, and preparing food until further notice.
  • Water crews have recharged a 24-inch water main and restored potable water service to the downtown area of St. Thomas.  Work also continues to resume water service to the east end of the island. Additionally, WAPA expects to resume potable water service to Savan, Contant Knolls and Lindbergh Bay later this week.
  • On St. Croix, there are five days of water storage on the island. Clean up contractors and homeowners are urged to exercise caution when working in and around potable water meters. There are a growing number of instances where water meters are being damaged by clean-up crews causing additional challenges in maintaining or restoring service to customers.
  • On St. John, water service remains available throughout Cruz Bay.
Hurricanes Irma and Maria Restoration Update (Oct. 04, 2017)

ELECTRIC SYSTEM

  • WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and/or weather head. In these instances, the customer is responsible for all repairs. WAPA will not reinstall meters until repairs are made by a licensed electrician. A formal letter acknowledging the completion of repairs must be submitted to WAPA, along with a request for service reinstallation. All fees usually associated with this service are being waived during the restoration period. Customers are advised to make repairs to damaged weather heads and meter bases as soon as possible. Once crews have reached your neighborhood, those customers who have not had their weather head or meter base repaired, will not have service restored until the second level of restoration work. Repair your damaged weather head or meter base now to avoid a delayed restoration of service.
  • On Wednesday on St. Croix, crews continued work on Feeder 6A to complete a circuit from Richmond power plant to Five Corners. The service may be energized by this weekend. In addition, crews continued to prepare a section of Feeder 8B from Hannah’s Rest to Frederiksted for restoration of service.
  • On St. Thomas, restoration crews are preparing to restore a portion of Feeder 6A from the Harley Power Plant to the UVI campus by this weekend. Crews successfully restored the immediate area around Banco Popular’s main branch in Altona including the nearby Calvary Christian Academy. Work continued Wednesday on Feeders 7B in Sugar Estate and on  a portion of Feeder 10B. Crews from Western Area Power Administration continued work rebuilding WAPA’s transmission feeder. The work involves planting of poles and installing equipment and hardware. The Tutu electrical substation has been re-energized, which will lead to restoring some areas in and around Tutu and Fort Mylner over the next few days.
  • On St. John, crews planted new poles on the route from Cruz Bay to Myrah Keating Smith Health Clinic. There are about 10 poles along the path. Crews also worked in areas that included Pine Peace and Cruz Bay.
  • Emergency call centers on St. Thomas & St. Croix are operating daily on a 9 a.m. – 5 p.m. schedule. The call centers are the primary means by which customers can advise the Authority of isolated service interruptions once crews have carried out restoration work. The call center operating hours will be adjusted as restoration into neighborhoods and communities takes shape. To contact the Emergency Call Center on St. Croix, call 340-773-0150, and on St. Thomas – St. John the call center’s telephone number is 340-774-1424.
  • WAPA continues to work jointly with Viya, the Virgin Islands Waste Management Authority, and the Department of Public Works on a clean-up initiative across the territory. The Authority is also working alongside the Virgin Islands Next Generation Network, viNGN.

POTABLE WATER SYSTEM

  • Crews on St. Thomas continue to make repairs to a 24-inch water main. The leak was detected near the Cancryn cricket field. Until the repairs are completed, service has been redirected to a smaller main to maintain service. Customers in both the downtown and east end areas will experience lower than usual water pressure until repairs are completed and the system is recharged. Additionally, WAPA expects to resume potable water service to Savan, Contant Knolls and Lindbergh Bay later this week.
  • On St. Croix, WAPA continues to build additional storage at the Richmond, Kingshill, Recovery, Annas Hope and Grove storage tanks. Water service is being provided to Frederiksted however, water pressure will remain low until more water can be pumped into the Kingshill storage tank.
  • Water service remains available throughout Cruz Bay.
Hurricanes Irma and Maria Restoration Update (Oct. 03, 2017)

ELECTRIC SYSTEM

  • Restoration crews worked Tuesday on St. Croix at locations including: Hannah’s Rest, Frederiksted Town, LBJ housing community, Golden Rock and Mount Pellier. Additionally, crews prepared poles with hardware and equipment in final preparation for restoring service by this weekend to a portion of Feeder 6A from the Richmond Power Plant to Five Corners.  Work also continues in Frederiksted on Feeder 8B.
  • On St. Thomas, restoration crews continued work to energize a portion of Feeder 6A from the Harley Power Plant to the UVI campus. Work also continues to restore electrical service to Gladys Abraham school in         Lindbergh Bay. Other areas targeted for restoration include portions of Feeders 8B and 7B. Sections of Bergs Home, Hospital Ground and Sugar Estate were energized over the last few days. Work also continued on a portion of Feeder 8A to restore both the Banco Popular and Scotia Bank’s branches in Altona as well as Calvary Baptist Elementary School and the Ulla Muller Elementary School.
  • On St. John, crews continued work in the Cruz Bay area planting new poles from Starfish Market along a route to Gina Hill. 
  • WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and or weather head. In these instances, the customer is responsible for all repairs. WAPA will not reinstall meters until repairs are made by a licensed electrician. A formal letter acknowledging the completion of repairs must be submitted to WAPA along with a request for service reinstallation. All fees usually associated with this service are being waived during the restoration period. Customers are advised to make repairs to damaged weather heads and meter bases as soon as possible. Once crews have reached your neighborhood those customers who have not had their weather head or meter base repaired, will not have service restored until the second level of restoration work. Repair your damaged weather head or meter base now to avoid a delayed restoration of service.
  • Emergency call centers on St. Thomas & St. Croix are operating daily on a 9 a.m. – 5 p.m. schedule. The call centers are the primary means by which customers can advise the Authority of isolated service interruptions once crews have carried out restoration work.  The call center operating hours will be adjusted as restoration into neighborhoods and communities takes shape. To contact the Emergency Call Center on St. Croix, call 340-773-0150, and on St. Thomas – St. John the call center’s telephone number is 340-774-1424.
  • WAPA continues to work jointly with Viya, the Virgin Islands Waste Management Authority, and the Department of Public Works on a clean-up initiative across the territory. The Authority is also working alongside the Virgin Islands Next Generation Network, viNGN.

POTABLE WATER SYSTEM

  • A leak has been detected in a 24-inch water main on St. Thomas. While crews identify the location of the leak and make repairs, service has been redirected to a smaller main to provide service to the downtown area. Customers in the downtown area will experience lower than usual water pressure until repairs are completed.
  • There are four days of emergency water storage on St. Thomas. WAPA expects to resume potable water service to Savan, Contant Knolls and Lindbergh Bay this week. Areas of Altona, Bergs Home, Government Hill, Estate Thomas, Lindbergh Bay and Havensight have all had potable water service restored.
  • There is a total of three days of water storage on St. Croix. WAPA is pumping at full capacity at both the Contentment and Concordia pump stations. Water service is being provided to Frederiksted, however, the pressure remains low until more water can be pumped into the Kingshill storage tank.
  • There are four days of water storage on St. John. Water service remains available throughout Cruz Bay.

GENERAL INFORMATION

  • Customer service offices in both districts will be functional on Wednesday. On St. Croix, customers can conduct business at the Authority’s office in Sunny Isle. In the St. Thomas-St. John district, a temporary customer service location will be available at WAPA’s Port of Sale Mall office. In both districts, customer service representatives will be available from 11 a.m. – 4 p.m.  Self-service payment kiosks will also be available at both locations during these hours.
  • WAPA’s office telephones are operational in both districts. St. Croix: 340-773-2250 and St. Thomas – St. John: 340-774-3552.
Hurricanes Irma and Maria Restoration Update (Oct. 02, 2017)

ELECTRIC SYSTEM

  • Restoration crews worked Monday on St. Croix at locations including: Frederiksted Town, Estate Richmond, La Grande Princesse, the LBJ housing community, Golden Rock, Hannah’s Rest, Estates Campo Rico and Whim and the Industrial Park. Crews continued to work on replacing poles on Feeder 6A from the Richmond Power Plant to Five Corners and on Feeder 8B from Hannah’s Rest to Frederiksted. The underground sections of Feeder 1A in downtown Christiansted were fully energized over the weekend.
  • On St. Thomas, crews completed the installation of replacement poles to UVI on Feeder 6A as well as to Peterborg on Feeder 8B. WAPA and its contractors are working to energize sections of Feeders 8A and 8B this week. Over the weekend, crews completed repairs and energized the Ron de Lugo Federal Building, the Alexander Farrelly Justice Center, the Professional Building and the Legislature’s Capitol Building as well as highway lighting along the waterfront and portions of Harwood Highway.
  • St. John crews continue to work in the Cruz Bay area planting new poles from the roundabout toward the Myrah Keating Smith Health Clinic. 
  • Emergency call centers on St. Thomas & St. Croix are operating daily on a 9 a.m. – 5 p.m. schedule. The call centers are the primary means by which customers can advise the Authority of isolated service interruptions once crews have carried out restoration work.  The call center operating hours will be adjusted as restoration into neighborhoods and communities takes shape. To contact the Emergency Call Center on St. Croix, call 340-773-0150, and on St. Thomas – St. John the call center’s telephone number is 340-774-1424.
  •  WAPA continues to work jointly with Viya, the Virgin Islands Waste Management Authority, and the Department of Public Works on a clean-up initiative across the territory.  The Authority is also working alongside the Virgin Islands Next Generation Network, viNGN.

POTABLE WATER SYSTEM

  • Storage at the Richmond storage tank on St. Croix is now at 7.6 million gallons or a four-day supply of water. WAPA is pumping at full capacity at both the Contentment and Concordia pump stations. Water service is being provided to Frederiksted, however, the pressure remains low until more water can be pumped into the Kingshill storage tank.
  • There are four days of emergency water storage on St. Thomas. The Altona pump station was re-energized on Monday and service has been restored to the Bergs Home pump station which serves Hospital Ground. WAPA expects to resume potable water service to Savan, Contant Knolls and Lindbergh Bay this week.
  • There are four days of water storage on St. John or about 861,000 gallons. Water service remains available throughout Cruz Bay.
Hurricanes Irma and Maria Power Restoration Update (Sept. 29, 2017)

ELECTRIC SYSTEM

  • Based on the restoration work completed since Hurricane Maria impacted the territory a week ago, WAPA estimates St. Thomas has experienced about 15% restoration while St. Croix has seen restoration totals of approximately 10%.  St. Croix has about 4 megawatts of electricity presently on the electric grid while St. Thomas has about 10 megawatts.  The restoration totals are based on present generation loads versus pre-storm load totals.
  • WAPA crews and on-island contractors began staging new utility poles at strategic locations across St. Thomas Friday. The utility poles are part of an initial shipment of additional supplies needed to rebuild the transmission and distribution system. Convoys are being deployed from the cruise ship dock in Havensight, destined for the west end, north side and east end areas. WAPA is requesting the cooperation of the motoring public during this undertaking—please yield the right of way to the wide-load trucks as they transport and position the poles. This operation will continue through the weekend.
  • While line department crews and contractors are working primarily on the “A” feeders in St. Thomas, work is also ongoing to energize WAPA’s electrical substations in Donoe, Tutu and the east end. Energizing the substations will bring service to Red Hook, affording WAPA the ability to test the undersea cables to St. John. Barring any unforeseen circumstances, WAPA should begin to energize portions of Cruz Bay within the next 10-14 days.
  • After several days of reconstruction work, WAPA expects to energize both the Alexander Farrelly Justice Center and the Ron de Lugo Federal Building this weekend. This will bring service to the U.S. District Court, V.I. Superior Court, Bureau of Corrections and the V.I. Police Department’s Callwood Command. Crews planted poles on the paths of Feeders 6A and 10B, with work expected to commence on Feeders 7A and 8A in the days ahead.
  • All underground portions of St. Croix Feeder 1A have been energized. Crews planted the first of seven poles needed to energize a portion of Feeder 6A. Additional poles were planted along the route of Feeder 8B toward Frederiksted town. In addition, clean-up crews worked in several areas on St. Croix on Friday.
  • St. John crews continue to work in the Cruz Bay area planting new poles from the roundabout toward the Myrah Keating Smith Health Clinic. 
  • Emergency call centers on St. Thomas & St. Croix will operate on a 9 a.m. – 5 p.m. schedule. The call centers are the primary means by which customers can advise the Authority of isolated service interruptions once crews have carried out restoration work.  The call center operating hours will be adjusted as restoration into neighborhoods and communities takes shape. To contact the Emergency Call Center on St. Croix, call 340-773-0150, and on St. Thomas – St. John the call center’s telephone number is 340-774-1424.
  • WAPA continues to work jointly with Viya, the Virgin Islands Waste Management Authority, and the Department of Public Works on a clean-up initiative across the territory.

POTABLE WATER SYSTEM

  • There are five days of emergency water storage in St. John. Water service is available throughout the Cruz Bay area.
  • There are four days of emergency water storage or about 11 million gallons on St. Thomas. Potable water service to the Hospital Ground area will be restored this weekend. Customers in Savan, Altona and at Contant Knolls will have their service restored when other pump stations are re-energized.
  • Storage at the Richmond tank has increased to a four-day water supply or 8.9 million gallons. Water service continues to make its way slowly to Frederiksted, as the system becomes pressurized. WAPA is in the process of bringing a second pump on line at the Contentment Pump Station. This will also aid in getting water service to the island’s west end.  
Hurricanes Irma and Maria Power Restoration Update (Sept. 28, 2017)

ELECTRIC SYSTEM

  • Beginning on Friday morning at 7 a.m. and continuing for several days, WAPA crews and its contractors will be positioning a shipment of approximately 1,300 utility poles at strategic locations across St. Thomas. The utility poles are part of an initial shipment of additional supplies needed to rebuild the transmission and distribution system. Convoys will be deployed from the cruise ship dock in Havensight, destined for the west end, north side and east end areas. WAPA is requesting the cooperation of the motoring public during this undertaking—please yield the right of way to the wide-load trucks as they transport and position the poles. This work cannot be done during curfew hours, as daylight is needed to ensure the safety of the operation. A second shipment of another 2,500 poles and additional equipment is expected in the territory within two weeks.
  • Emergency call centers on St. Thomas & St. Croix will operate on a 9 a.m. – 5 p.m. schedule. The call centers are the primary means by which customers can advise the Authority of isolated service interruptions once crews have carried out restoration work.  The call center operating hours will be adjusted as restoration into neighborhoods and communities takes shape. To contact the Emergency Call Center on St. Croix, call 340-773-0150, and on St. Thomas – St. John the call center’s telephone number is 340-774-1424.
  • An additional fourteen linemen will arrive on island by Friday from the Western Area Power Administration. The mutual aid linemen will join eight linemen who have been on island since last weekend. Equipment for these linemen is expected on island this weekend.
  •  Work continued on St. Croix Thursday to restore service to additional portions of downtown Christiansted and Frederiksted. It is anticipated that service will be restored to customers on Church and Company Streets in Christiansted by the weekend. Additional poles were planted on the path of Feeder 8B toward Frederiksted town.
  • On St. Thomas, restoration crews continued work on a portion of Feeder 6B as well as Feeder 6A. Crews planted and dressed additional poles along the feeder route up to UVI. Re-energizing a portion of Feeder 6A will allow for the restoration of service to UVI campus, VIPA fire station and FAA control tower. Additional work was done Thursday in Sugar Estate and on Norre Gade, where WAPA hopes to energize the Superior Court, V.I. Police Department and Bureau of Corrections by weekend. Work is also ongoing planting new poles on the paths of Feeders 7A and 8A. The Authority is also assessing the potential of undergrounding portions of Feeders 9A and 10A.  The undergrounding would include critical facilities such as Crown Bay Marina, shipping companies, VIPA’s Sand Fill, the Department of Public Works and the potable water standpipe in Subbase.
  •  St. John crews continue to work in the Cruz Bay area planting new poles from the roundabout toward the Myrah Keating Smith Health Clinic. 
  • In both districts, power plant operations are returning to normal with personnel expected to resume work on projects that were underway prior to the passage of Hurricane Irma on September 6. Presently at the Harley power plant on St. Thomas, two units are on line with another available while on St. Croix at the Estate Richmond power plant, there is one unit on line and another available.
  • WAPA continues to work jointly with Viya, the Virgin Islands Waste Management Authority, and the Department of Public Works on a clean-up initiative across the territory.
  •  Customers are reminded of their responsibility to ensure their meter base and weather head are ready to have electrical service restored following the hurricanes. WAPA is not responsible for, and cannot carry out repairs to weather heads and meter bases.

POTABLE WATER SYSTEM

  • There are four days of emergency water storage on St. John. Water service is available throughout Cruz Bay.
  • There are also four days of emergency water storage or about 10.6 million gallons on St. Thomas. Storage is building slowly and WAPA is finalizing repairs to the weather head at the Bergs Home pump station. Potable water service to the Hospital Ground area will be restored either tonight or Friday morning. Customers in Savan, Altona and at Contant Knolls will have their service restored when more pump stations are re-energized.
  •  Storage at the Richmond tank has increased to a four-day water supply or 8.5 million gallons. The Richmond, Contentment and Concordia pump stations are on line. Water service continues to make its way slowly toward Frederiksted, as the system becomes pressurized. Water maintenance workers are surveying and repairing leaks daily.
Hurricanes Irma and Maria Power Restoration Update (Sept. 27, 2017)

ELECTRIC SYSTEM

  • WAPA began limited hours of operation at the St. Croix Customer Service office at Sunny Isle Wednesday. The office will be open each weekday day from 12 noon – 3:30 pm. These hours may be adjusted based on the curfew. Customer service hours on St. Thomas and St. John are suspended pending a relocation of offices. The pay online option is available via the WAPA web site: www.viwapa.vi.
  • Emergency call centers on St. Thomas & St. Croix will operate on a 9 a.m. – 5 p.m. schedule. The call centers are the primary means by which customers can advise the Authority of isolated service interruptions once crews have carried out restoration work.  The call center operating hours will be adjusted as restoration into neighborhoods and communities takes shape. To contact the Emergency Call Center on St. Croix, call 340-773-0150, and on St. Thomas – St. John the call center’s telephone number is 340-774-1424.
  • Work continued on St. Croix Wednesday to restore service to additional portions of downtown Christiansted and Frederiksted. It is anticipated that service will be restored to customers on Church and Company Streets by the end of the week. Replacement poles were planted on the roadway headed to the Frederiksted post office with clean-up crews working in the Frederiksted parking lot area and also on the roadway headed to the island’s east end.
  •  On St. Thomas, crews continue to work on Feeders 6A, 7A, 8A and 9A. Restoration work took place Wednesday on a portion of Feeder 7B in Estate Thomas. In addition, work was done on Feeder 6B in preparation for energizing the Alexander Farrelly Justice Center and the Ron de Lugo Federal Building by weekend. Crews continued to work on Feeder 6A heading towards UVI. This work included planting poles and carrying out repairs to restore service to the Gladys Abraham Elementary School. Reconstruction of a transmission feeder towards Donoe and eventually to the Tutu substation is underway. Work on Feeder 7A is focused on bringing electrical service to Banco Popular, Scotiabank and nearby businesses on Harwood Highway.
  •  St. John crews are working in the Cruz Bay area planting new poles from the roundabout toward the Myrah Keating Smith Health Clinic. 
  • WAPA continues to work jointly with Viya, the Virgin Islands Waste Management Authority, and the Department of Public Works on a clean-up initiative across the territory. Over the next several days, crews from all agencies will work to facilitate WMA access to the Mon Bijou and Concordia bin sites as well as access to the LBJ pump station on St. Croix. WMA is also seeking assistance in gaining access to the Vessup Bay pump station on St. Thomas’ east end.
  • Customers are reminded of their responsibility to ensure their meter base and weather head is ready to have electrical service restored following the hurricanes. WAPA is not responsible for, and cannot carry out repairs to weather heads and meter bases.

POTABLE WATER SYSTEM

  •  Rebuilding of additional water storage continues.  There are four days of water storage on St. John and three days on St. Thomas.  On St. John, water service is available throughout Cruz Bay.
  •  Potable water service on St. Thomas was restored to Government Hill and Blackbeard’s Hill on Wednesday.  WAPA is working to re-energize the Bergs Home pump station to resume service in upper Hospital Ground. As electrical service is restored to other pump stations, areas including Savan, Altona and the Contant Knolls housing community will experience a resumption of potable water service.
  •  On St. Croix, storage at Richmond water tank increased to 7.4 million gallons, a three-day supply.  The Contentment, Richmond and Concordia pump stations are on line. Water service is slowly expanding throughout the town of Frederiksted as the system becomes pressurized. Water crews are surveying and repairing leaks as they are discovered on the system.  The entire St. Croix water distribution system is expected to be fully pressurized shortly.
Hurricanes Irma and Maria Power Restoration Update (Sept. 26, 2017)

ELECTRIC SYSTEM

  • Emergency call centers on St. Thomas & St. Croix will go live on Wednesday. The centers will operate from 7 a.m. – 11 p.m., seven days a week. The call centers are the primary means by which customers can advise the Authority of isolated service interruptions once crews have begun restoration work in various neighborhoods and communities.  To contact the Emergency Call Center on St. Croix, call 340-773-0150, and on St. Thomas – St. John the call center’s telephone number is 340-774-1424. The activation of the call centers was delayed due to telecommunications challenges.
  • WAPA announces limited hours of operation at the St. Croix Customer Services office at Sunny Isle. The office will be open each weekday day from 12 noon – 3:30 pm. These hours may be adjusted based on the curfew. Customer service hours on St. Thomas and St. John are suspended pending a relocation of offices. The Four Winds Plaza location on St. Thomas was heavily damaged by the hurricanes.
  • WAPA is finalizing the mobilization for 240 linemen from the United States to assist in the restoration efforts. The additional manpower and equipment will be arriving on island over the next few days.
  • WAPA is expected to take inventory and stage a major movement of supplies from the shipping port to our storage facilities and to some work areas this week. This shipment includes additional poles, cable and other equipment.
  • WAPA continues to work jointly with Viya, the Virgin Islands Waste Management Authority, and the Department of Public Works on a clean-up initiative across the territory.
  •  Work continued on St. Croix Tuesday to re-energize customers in downtown Christiansted, and Frederiksted from the Midland substation to the Paul E. Joseph Stadium.   In addition, the hangar and FAA control tower at Rohlsen airport has been energized. Crews also planted new poles for lines going into the Hannah’s Rest community. Clean up crews made significant progress on the roadways leading to both the Central High School campus and the John H. Woodson, Jr. High School.
  •  On St. Thomas, the crews are working on the “A” Feeders: 6A, 7A, 8A and 9A. Work will also continue through the end of the week to restore electrical service to the Superior Court, VI Police Callwood Command and the Bureau of Corrections at the Farrelly Justice Center. Crews also energized Third, Eighth and Ninth Streets in Sugar Estate while clean-up crews were on Second Street. Feeder 6A was partially energized as was parts of Contant Towers. Additional buildings in the Harris Court housing community were also energized Tuesday, more should be fully restored this week.

POTABLE WATER SYSTEM

  •  We are building additional storage on all three islands slowly. St. John has four days of emergency storage, St. Thomas three days, and St. Croix three days.
  • The Concordia potable water pump station on St. Croix is on line.  Overnight, the Kingshill tank should begin to build storage and the west end of the island should begin to receive potable water service.
Hurricanes Irma and Maria Power Restoration Update (Sept. 25, 2017)

ELECTRIC SYSTEM

  • WAPA has formalized the mobilization of 240 linemen from the United States to aid WAPA line personnel, and on-island contractors in the restoration of electrical service for both island districts. In this first phase of off-island contractor mobilization, 210 of the linemen are part of 35 crews which are bound for the Virgin Islands, and the remaining 30 are part of an additional crew headed to the territory. A smaller group of eight arrived over the weekend and are now deployed.
  • Emergency call centers that were to be activated on Monday were delayed as communication links (T-1 lines) are down, preventing connectivity. WAPA is working with Viya to restore the lines for the emergency call centers on St. Thomas and St. Croix. The public will be advised once the call centers are activated.
  •  WAPA continues to work jointly with Viya, the V.I. Waste Management Authority and the Department of Public Works on a clean-up initiative across the territory.
  •  Damage assessments continue to provide the Authority an accurate picture of the extent of damage to WAPA’s electrical distribution systems. Restoration plans for both districts will be made public once the damage assessment process is completed. The restoration schedule cannot be developed until the conclusion of the assessment phase.
  • WAPA continues to work with the administration and federal government partners in identifying funding for hazard mitigation projects. These initiatives will harden the distribution system including the undergrounding of electrical infrastructure. The intent is to build additional resiliency in the electrical transmission and distribution systems in both island districts, as we rebuild and restore service to all customers.
  • Line department crews and contractors continued rebuilding various “A” feeders on St. Thomas Monday.  On Feeder 5A, a switchgear is being installed; on Feeder 6A, work is continuing to plant replacement poles from the power plant west toward UVI, and on Feeder 9A, lines were repaired and or replaced but will not be connected to the grid until Tuesday. Efforts also are underway to bring power to both the Ron de Lugo Federal Building and the Alexander A. Farrelly Justice Center which houses the Superior Court of the Virgin Islands, VIPD Richard N. Callwood Command and the Bureau of Corrections.
  •  On St. Croix, efforts continued Monday to energize more sections of downtown Christiansted and Frederiksted town up to the Paul E. Joseph Stadium. The service to St. Croix’s west end begins at the Midland Substation.

POTABLE WATER SYSTEM

  • The system is gaining additional storage on all three islands.
  • St. Croix: Seven Seas water production facility is online and stabilized after weekend work corrected high voltage challenges. The Richmond and Contentment pump stations are online and functioning normally as potable water service is being provided to a growing number of St. Croix residents.
  • St. Thomas: There are three days of storage.  All areas east of town have been restored with potable water service. Work will continue to restore the Havensight area and more of Estate Bakkeroe. The Bergs Home pump station had been repaired but suffered damage to its weather head preventing the station from being re-energized with electrical service.St. John: There are four days of water storage. Additional storage is building and potable water service remains available throughout Cruz Bay.
Hurricanes Irma and Maria Power Restoration Update (Sept. 24, 2017)

ELECTRIC SYSTEM

  •  Emergency call centers will be activated in both island districts on Monday. The call centers will be the primary means by which residents can report service interruptions as reconstruction and restoration takes shape. The Emergency Call Center number on St. Croix is 340-773-0150 and on St. Thomas – St. John, the number is 340-774-1424. The centers will operate daily from 7 a.m. – 11 p.m.
  • Members of the first off island restoration crew arrived on St. Thomas Saturday and began work on Sunday. The crew is from the Western Area Power Administration. Additional crews are expected over the next several weeks. Reconstruction and restoration work since Hurricane Irma on September 6 has been carried out by WAPA personnel and on-island contractors namely, Fortress Electric on St. Croix and Bryan’s Electric on St. Thomas.
  • Assessments will be made over the next several days to determine the extent of damage to WAPA’s distribution systems. Restoration plans for both districts will be developed and made public once the damage assessment process is completed. The restoration schedule cannot be developed until the conclusion of the assessment phase.
  • While damage assessment teams are deployed next week, reconstruction and restoration crews will continue work in specific areas in both island districts:
  • On St. Thomas, work will be focused on the “A” feeders which run from mid-town to the west end. Over the next few weeks, crews will work on the paths of Feeders 6A to the west end, 7A to Estate Altona, 8A and 9A into Savan, all extending outwards from the Randolph Harley power plant. 
  • On St. Croix, crews will continue to work on re-energizing more areas in downtown Christiansted and in the town of Frederiksted.
  •  WAPA will be receiving additional inventory including about 1,300 poles in the coming week. This will augment the on island supply of electrical poles, cable and other equipment that the Authority has utilized to date in the restoration effort following Hurricanes Irma and Maria.
  •  WAPA continues to work jointly with Viya, the V.I. Waste Management Authority and the Department of Public Works on a clean-up initiative. This strategy is aimed at clearing the roadways of fallen cables, poles and other hardware and allowing both utilities to scrap the damaged equipment while the VIWMA gains access to public dump sites for regular waste hauling.

POTABLE WATER SYSTEM

  •  Both the Contentment & Richmond pump stations are on line on St. Croix. Potable water service is being provided to some locations while the Kingshill tank is gaining additional storage.
  •  Water service is available throughout Cruz Bay.
  •  Potable water service has been restored to all east end communities. Service has also been restored to the town district including Estate Bakkeroe. Crews continue to work to restore service to Government Hill, Estate Thomas, Savan, Bergs Home, and Contant Knolls housing community.

GENERAL INFORMATION

 For those with internet access, daily restoration updates are available both on the WAPA website: www.viwapa.vi and on Facebook, Virgin Islands Water & Power Authority. Together, we will recover and rebuild. WAPA…Working for You!