9-Year-Old Boy Dies After Being Shot in Head in Croixville Housing Community; Police Detain 15-Year-Old
Concerned Residents Clean Christiansted Town Using Their Own Tools, Money, and Some Help from the VI Fire Service
Territory May See Veterans Cemetery Through DeGazon-Sponsored Bill
Credit and Debit Cards of WAPA Customers Were Compromised Since August 30th, WAPA Says, Authority to Finally Start Issuing Notification Via Mail and Email
Sports Tourism in VI Gains Momentum as DC United Team is set to Play Exhibition Soccer Game on St. Croix
Carnival Breeze Brings 3,700 Tourists to St. Croix During Maiden Call; Senators, Tourism Officials Want to See More
Limetree Bay Willing To Provide $10 Million To Help Add Life to a Dying G.E.R.S.
American Airlines to Serve St. Croix With New Flights Next Summer
The Sudden Death of Influential Roots Reggae Visionary, Vaughn Benjamin of Midnite Band and Akae Beka, Has Rocked the Virgin Islands and Reggae Community Around the World
Arthur A. Richards K-8 School Hosts Anti-Bullying Campaign
Come Out. Hang Out. Have Fun at The Meat Up, One of St. Thomas’ Latest Hot-Spot for Good Food with Friends and Family.
UVI Board of Trustees Approves $47.1 Million Fiscal Year 2020 Budget; Sets $3 Million Fundraising Goal
Man Dies During Early Morning Car Accident on St. Croix; Driver of Car Arrested (Updated)
'You Did Everything You Could to Prevent this from Happening': An Emotional Goodbye to Young Aaron Benjamin
Back in Business: Cost U Less on St. Thomas Opened its Doors Friday to Thousands of Customers 2 Years after Irma and Maria
Bill Aimed at Regulating Credit Use by Gov't Departments and Agencies Among Others Held in Committee
Juan Luis Hospital Announces Completion and Availability of Mobile Dialysis Facilities
Tractor Trailer With Tank Carrying Thousands Of Gallons of Liquified Gas Flips Near Cool Out Bar; Driver Injured But Alive
Credit and Debit Card Hack Through WAPA Appears to be Widespread in Virgin Islands; WAPA Says Support Services Will be Made Available to Affected Customers
Facing Life in Prison Without Parole, Mother and Boyfriend Plead Not Guilty in Murder of 4-Year-Old Boy
The Virgin Islands Water and Power Authority said on Friday that the second round of post-storm bills for electrical and potable water service were being issued. As with the initial set of bills, some will be based on actual consumption and others will be estimated.
WAPA is rebuilding its automated metering systems, and until they are fully restored, meter services personnel continue to manually read meters, WAPA said.
“The physical reading of the meters has caused a delay in WAPA’s ability to process bills for a normal billing cycle. As a result, this second wave of post-storm bills are for extended billing periods. The bills that are now being issued will cover the period from the customer’s last meter read date to late March,” said Lawrence Kupfer, WAPA executive director. In addition, the authority will continue to offer payment plans to customers on a case-by-case basis.
The authority apologized for any inconvenience caused by the extended billing periods, the estimated bills for electrical and water service, and the delay in issuing bills to its customers.
“We assure our customers that all efforts are being made to rebuild our automated metering systems to facilitate a resumption of electronic meter reading. Once the systems are restored, an actual consumption reading will be taken of all customers who have received estimated bills so any required adjustments can be made,” Mr. Kupfer added.
He encouraged customers who have not received bills since the initial bill issuance to pay down on their balance.
“Customers can utilize the on-line payment portal on the WAPA website, www.viwapa.vi, or the payment kiosks located at Petrus Plaza on St. Thomas and at the Authority’s customer service offices. In fact, I encourage customers who want to pay down on their balance to utilize the kiosks,” he aid.
Additionally, Mr Kupfer said, when WAPA resumed billing for post-storm services, the utility applied its two-tier rate structure across the customer’s entire consumption total, as if it represented an ordinary billing cycle. To correct this issue, WAPA will be issuing a credit shortly, to all affected customers, based on consumption during the bill period. The two-tier payment structure provides one rate for the consumption of up to 250-kilowatt hours, and a slightly higher rate for consumption in excess of 250-kilowatt hours.
Billing questions or concerns should be directed to representatives at customer service offices located at Port of Sale Mall on St. Thomas, Sunny Isle on St. Croix, and at The Marketplace on St. John. Customer Service offices on St. Thomas and St. Croix operate weekdays 7:30 am – 4:00 pm. On St. John, the Customer Service office operates weekdays between 8:00 am – 4:00 pm. Self-service payment kiosks are available during business hours at the customer service locations, and seven days a week from 6 am – 11 pm at Petrus Plaza.
Leave a Reply
You must be logged in to post a comment.